3Q 2023

Guidehouse Insights Leaderboard: Customer Engagement and Experience Analytics

Assessment of Strategy and Execution for 14 Companies Providing Customer Engagement, Customer Experience, and Customer Satisfaction Analytics

Guidehouse Insights has prepared this report to provide participants in the CE and CX analytics market with an analysis of the current competitive landscape. The report is intended to help providers in this market understand how companies and brands fit into the overall global market landscape. Market stakeholders have not agreed on a definition of customer engagement (CE) or customer experience (CX) analytics. In the context of this Guidehouse Insights Leaderboard, CE and CX refer to utility software that facilitates improved enrollment, participation, and engagement in customer-centric utility programs, or that logically contribute to a fuller customer experience.

Whereas energy usage intelligence was the foundation of stakeholder strategies just a few years ago—and still is to a large degree—conversations are shifting to more ambitious goals centered around end-to-end program management, smart home optimization, EV management, and complex rate analytics, among others. These principles underlie the assumptions and findings in the Leaderboard and its associated databook.

This Leaderboard provides a timely overview of the companies involved in the CE and CX analytics market, as well as their Strategy and Execution scores for developing, marketing, and delivering CE and CX solutions. Company ratings capture the vendor’s standing at the time of the report and are not a retrospective of past accomplishment or an indication of future success. In this market, ratings are likely to shift as companies and CE and CX analytics applications continue to evolve.

Top 10 Vendors

1. Oracle
2. Uplight
3. Bidgely
4. Apogee Interactive
5. Sense
7. GridX
8. Eliq
9. Powerley
10. Copper Labs

Pages 58
Tables | Charts | Figures 29
  • What is the competitive landscape for CE and CX analytics vendors?
  • Which vendors are leading the CE and CX analytics market globally?
  • How are CE and CX analytics solutions, services, and vendors differentiated in the market?
  • What are the key strengths and weaknesses of the leading CE and CX analytics vendors?
  • What strategic growth initiatives are emphasized by CE and CX analytics vendors?
  • Utilities and grid operators
  • Utility software vendors and service providers
  • Regulatory bodies
  • Government agencies
  • Research community
  • Investor community

1. Executive Summary

1.1    Introduction

1.2    Leaderboard Grid

2. Market Overview

2.1    Market Definition

2.2    Market Drivers

2.3    Market Barriers

3. The Guidehouse Insights Leaderboard

3.1    The Guidehouse Insights Leaderboard Categories

3.1.1   Leaders

3.1.2   Contenders

3.1.3   Challengers


3.2    The Guidehouse Insights Leaderboard Grid

4. Company Rankings

4.1    Leaders

4.1.1   Oracle

4.1.2   Uplight

4.1.3   Bidgely

4.2    Contenders

4.2.1   Apogee Interactive

4.2.2   Sense

4.2.3   NET2GRID

4.2.4   GridX

4.2.5   Eliq

4.2.6   Powerley

4.2.7   Copper Labs

4.2.8   Voltaware

4.2.9   Elevation Energy Solutions

4.3    Challengers

4.3.1   Emporia Energy

4.3.2   Greenpocket

5. Acronym and Abbreviation List

6. Table of Contents

7. Table of Charts and Figures

8. Scope of Study and Methodology

8.1    Scope of Study

8.2    Sources and Methodology

8.2.1   Vendor Selection

8.2.2   Ratings Scale Score Calculations

8.2.3   Criteria Definitions Strategy    Execution

  • The Guidehouse Insights Leaderboard Grid
  • Oracle Corporation Strategy and Execution Scores
  • Uplight Strategy and Execution Scores
  • Bidgely Strategy and Execution Scores
  • Apogee Interactive Strategy and Execution Scores
  • Sense Strategy and Execution Scores
  • NET2GRID Strategy and Execution Scores
  • GridX Strategy and Execution Scores
  • Eliq Strategy and Execution Scores
  • Powerley Strategy and Execution Scores
  • Copper Labs Strategy and Execution Scores
  • Voltaware Strategy and Execution Scores
  • Elevation Energy Solutions Strategy and Execution Scores
  • Emporia Energy Strategy and Execution Scores
  • Greenpocket Solutions Strategy and Execution Scores
  • Company Strategy and Execution Scores
  • Oracle Product Portfolio
  • Bidgely Product Portfolio
  • Powerley Use Case Portfolio by Product
  • The Guidehouse Insights Leaderboard Overall Scores
  • Vendor Scores
  • Vendor Scores on Strategy Criteria
  • Vendor Scores on Execution Criteria
  • Uplight Product Portfolio
  • Bidgely Partnerships
  • Apogee Interactive’s Product Portfolio
  • Net2Grid Product Portfolio
  • GridX Product Portfolio
  • GridX Partnerships
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